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Shipping & Returns
Shipping costs:
- Mainland Spain: if your purchase is equal to or greater than €49 free shipping if it is less the cost is €4.50
- Balearic Islands: if your purchase is less than €48.99 postage: €9.90. If your purchase is between €49 and €124.99, postage: €4.90. If your purchase is over €125, shipping is free
- Canary Islands: if your purchase is less than €48.99 postage: €14.90. If your purchase is between €49 and €124.99, postage: €4.90. If your purchase is over €125, shipping is free. Remember to indicate your DNI for shipments to the Canary Islands.
- Ceuta and Melilla: if your purchase is less than €48.99 postage: €25. If your purchase is between €49 and €124.99, postage: €20. If your purchase is more than €125 postage: €15.
- Portugal: purchase less than €48.99 shipping: €9.90. If your purchase is between €49 and €124.99, postage: €4.90. If your purchase is over €125 free shipping.
- European Union: if your purchase is equal to or greater than €125 free shipping if it is less the cost is €15
- If you pick it up in a physical store for free.
In the purchase process you will get the corresponding shipping costs.
Returns expenses:
- Mainland Spain: free returns if your purchase was equal to or greater than €49, if your purchase was less, the cost is €4.50 (or you can return it with the transport agency of your choice)
- Balearic Islands: free return if your purchase was over €125. If it was less, the freight is paid by the client and can be returned by the transport agency that you want under your responsibility.
- Canary Islands: free return if your purchase was over €125. If it was less, the freight is paid by the client and can be returned by the transport agency that you want under your responsibility.
- Ceuta and Melilla: returns are paid by the customer and can be returned by the transport agency of your choice under your responsibility.
- Portugal: free return if your purchase was over €125. If it was less, the freight is paid by the client and can be returned by the transport agency that you want under your responsibility.
- European Union: free return if your purchase was over €125. If it was less, the freight is paid by the client and can be returned by the transport agency that you want under your responsibility.
- Free physical store returns.
How do I report a return?
- To make a return you can contact us by email: info@enriquepellejeromoda.com or by phone/whatsapp: 969300735 during business hours from 10:00 to 13:30 and from 17:30 to 20:30 from Monday to Saturday. Also from within your account you can request the return of merchandise (RMA)
Right of withdrawal:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us: Hugo Pellejero Herraiz (Enrique Pellejero moda), calle Boteros 26 Bajo 16.600 San Clemente (Cuenca) Spain, telephone/whatsapp: 969300735, email: info@enriquepellejeromoda.com, also from your account to request the return of merchandise (RMA), your decision to withdraw from the contract through an unequivocal statement (for example email).
To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us or to: Hugo Pellejero Herraiz (Enrique Pellejero moda), calle Boteros 26 Bajo 16.600 San Clemente (Cuenca) Spain, without any undue delay and, in any case, no later than within a period of 14 days. natural from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods if you also assumed them during the purchase.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
We do not accept changes:
If you have not been right with the size, color... and you want to exchange it for another item, you will have to make the return and the purchase separately.
If the item you purchased is out of stock:
If the item you bought is out of stock, it informs you