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Shipping & Returns
Shipping costs:
- Mainland Spain: If your purchase is equal to or greater than €49, shipping is free. If it is less than €49, shipping is €3.50.
- Balearic Islands: If your purchase is less than €48.99, shipping is €9.90. If your purchase is between €49 and €124.99, shipping is €3.50. If your purchase is greater than €125, shipping is free.
- Canary Islands: If your purchase is less than €48.99, shipping is €12.00. If your purchase is between €49 and €124.99, shipping is €4.90. If your purchase is greater than €125, shipping is free. Remember to include your ID for shipments to the Canary Islands.
- Ceuta and Melilla: If your purchase is less than €48.99, shipping is €12. If your purchase is between €49 and €124.99, shipping is €4.90. If your purchase is over €125, shipping is free.
- Portugal: If your purchase is less than €48.99, shipping is €9.90. If your purchase is between €49 and €124.99, shipping is €3.50. If your purchase is over €125, shipping is free.
- European Union: If your purchase is less than €48.99, shipping is €12. If your purchase is between €49 and €124.99, shipping is €9.90. If your purchase is over €125, shipping is free.
- Free in-store pickup: Enrique Pellejero C/ Boteros 26 San Clemente (Cuenca), Spain. Postal Code: 16600
During the checkout process, you will see the applicable shipping costs.
Returns expenses:
- Mainland Spain: Free returns if your purchase is equal to or greater than €49. If your purchase is less than €49, the cost is €6, or you can return it with the shipping agency of your choice at your own risk.
- Balearic Islands: Free returns if your purchase is greater than €125. If your purchase is less than €125, the customer pays the shipping costs and can return it through the shipping agency of your choice, at your own risk.
- Canary Islands: Free returns if your purchase is greater than €125. If your purchase is less than €125, the customer pays the shipping costs and can return it through the shipping agency of your choice, at your own risk.
- Ceuta and Melilla: Returns are at the customer's expense, and you can return it through the shipping agency of your choice, at your own risk.
- Portugal: Free returns if your purchase is greater than €125. If your purchase is less than this amount, the customer pays the shipping costs and can return it through the shipping agency of your choice, at your own risk.
- European Union: free returns if your purchase is over €125. If the amount is less than this amount, the customer pays the shipping costs and can return it through the shipping agency of their choice, at their own risk.
- Free returns in physical stores: Enrique Pellejero C/ Boteros 26 San Clemente (Cuenca), Spain. Postal Code: 16.600
How do I report a return?
- To make a return you can contact us by email: info@enriquepellejeromoda.com or by phone/whatsapp: 969300735 during business hours from 10:00 to 13:30 and from 17:30 to 20:30 from Monday to Saturday. Also from within your account you can request the return of merchandise (RMA)
Right of withdrawal:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us: Hugo Pellejero Herraiz (Enrique Pellejero moda), calle Boteros 26 Bajo 16.600 San Clemente (Cuenca) Spain, telephone/whatsapp: 969300735, email: info@enriquepellejeromoda.com, also from your account to request the return of merchandise (RMA), your decision to withdraw from the contract through an unequivocal statement (for example email).
To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us or to: Hugo Pellejero Herraiz (Enrique Pellejero moda), calle Boteros 26 Bajo 16.600 San Clemente (Cuenca) Spain, without any undue delay and, in any case, no later than within a period of 14 days. natural from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods if you also assumed them during the purchase.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
We do not accept changes:
If you have not been right with the size, color... and you want to exchange it for another item, you will have to make the return and the purchase separately.
If the item you purchased is out of stock:
If the item you bought is out of stock, it informs you